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FREQUENTLY ASKED QUESTIONS
This page answers frequently asked questions by our customers in hopes that you will get your general enquiries answered fast. However, if you still have a doubt or can't find the answer about our services, feel free to contact us at voiceout@Justdialz.com.
We have separate the questions based on the services, please select your relevant service:
Justdialz.com Landline
Justdialz.com Mobile
Justdialz.com LANDLINE
How do I use Justdialz.com Landline? Is there an account to Open? Do I pay any extra charges for using Justdialz.com Landline? Who bills me for calls made using Justdialz.com Landline? How are Justdialz.com Landline calls charged? How do I know how much the call will cost me using Justdialz.com Landline? I've been charged the full international cost for the call; how did this happen? Will the person I'm calling be charged for the call? How do I find out the peak, off-peak and weekend rates? I think just-dial Instant has charged too much for my call(s) How do I contact Justdialz.com Landline? Can I use Justdialz.com Landline from my mobile? Can I use Justdialz.com Landline from payphones? Can I use jJustdialz.com Landline if I'm a NTL:Telewest/Virgin Media customer? Can I use Justdialz.com Landline when I travel outside the UK? Some of Justdialz.com Landline access numbers don't work for me? Why did you change the just-dial access number that I normally use? Why don't I get calls to Justdialz.com Landline access numbers included in my 'inclusive' minutes? The Justdialz.com Landline for my destination is 09; are these expensive? How much can I save using Justdialz.com Landline?
- How do I use Justdialz.com Landline?
- Call the Justdialz.com Landline access number for your international destination.
- Just-dial the complete international number (including the country code).
- Press #.
- You're connected!
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- Is there an account to Open?
- There is no account to open!
- You just-dial the access number for the international destination you're calling.
- The call charges will appear on your normal phone bill.
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- Do I pay any extra charges for using Justdialz.com Landline?
- Justdialz.com Landline will not charge you any additional fees for using the service.
- Justdialz.com Landline shows the access number for your destination as a pence per minute rate, the advertised price includes VAT. BT apply 6p call set-up fee for each call.
- If you use another provider or call from your mobile you should check the rate your provider charges before you make a call.
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- Who bills me for calls made using Justdialz.com Landline?
- You'll see the charges for calls to Justdialz.com Landline access numbers on your normal phone bill from your provider (usually BT, TalkTalk, NTL:Telewest/Virgin Media or your mobile provider).
- Please note that the onward international call information will not be itemised on your bill.
- As your normal telephone provider bills you for the calls, not Justdialz.com Landline, all you will be able to see is the detail your telephone supplier provides you with. We, unfortunately, cannot supply itemised call records.
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- How are Justdialz.com Landline calls charged?
- You will be charged from the moment you are connected to Justdialz.com Landline, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call may take two minutes.
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- How do I know how much the call will cost me using Justdialz.com Landline?
- First, choose your country, the price to call this destination is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call
- When calling from a BT landline, a 6 pence connection charge is applied. So if you make a 5 minute call to India (using 0844 570 5135 5p/min access number), you will be charged 5 x 5p/min, + 6p call connection fee - the total charge being 31p.
- Please note that charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.
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- I've been charged the full international cost for the call; how did this happen?
- Does the full international destination number show on your telephone bill? If it does show; this means that, when making your call, you haven't dialled the Justdialz.com Landline access number before dialling your international destination. Please remember to always use Justdialz.com Landline access number to maximise your savings on international calls.
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- Will the person I'm calling be charged for the call?
- Normally the person receiving a call will never be charged.
- In some countries mobile users are charged to receive calls; this is normal and not as a result of using Justdialz.com Landline.
- If you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will normally charge you for receiving calls. This is also known as a roaming charge. You should contact your mobile provider for detailed information.
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- How do I find out the peak, off-peak and weekend rates?
- Justdialz.com Landline access numbers have one low rate at all times of day; if you have previously used either 0845 or 0870 to access Justdialz.com Landline please look up Justdialz.com Landline number for the new Justdialz.com Landline access number as these will be discontinued in the near future.
- Please note that Rates shown are what you will pay if you are a BT Together Option One; charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.
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- I think Justdialz.com Landline has charged too much for my call(s)
- Justdialz.com Landline cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (Mobile users please read Can I use Justdialz.com Landline from my mobile?)
- The rates you are actually charged on your bill depend on the prices set by your service provider. Just dial, unfortunately, have no influence on their billing system, nor do we receive a penny extra of any surcharge applied. We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk
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- How do I contact Justdialz.com Landline?
- In order to keep our prices so low we don't have an expensive call centre. Just send us an email (voiceout@Justdialz.com) we're sure you'll be happy with our quick response!
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- Can I use Justdialz.com Landline from my mobile?
- Yes, you can. You should be aware that the rate for the call to Justdialz.com Landline may be higher from your mobile than from a landline. How much you will be charged depends on your mobile operator and which tariff plan you have.
- Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any higher amount. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers. If you want to make cheaper international calls from your mobile then why not try Justdialz.com Mobile?
| Operator / Contact number |
|---|
| Three | 08707 330 333 | | O2 | 08705 214 000 | | Orange | 0800 80 10 80 | | T-Mobile | 08454 121 121 | | Virgin | 0845 6000 789 | | Vodafone | 07836 191 191 |
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- Can I use Justdialz.com Landline from payphones?
- Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
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- Can I use Justdialz.com Landline if I'm a NTL:Telewest/Virgin Media customer?
- Justdialz.com Landline access numbers can be used from most landlines including NTL:Telewest/Virgin Media. The billing process for Justdialz.com Landline access numbers works exactly the same as with BT; the charges will simply appear on your NTL:Telewest/Virgin Media bill.
- NTL:Telewest/Virgin Media should charge the same low rates as BT for Justdialz.com Landline access numbers. However, if you would like to check their rates please visit their respective website.
- Should you encounter a problem with your telephone bill please contact your provider directly as they set the rates they charge you to our access numbers on their own billing systems.
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- Can I use Justdialz.com Landline when I travel outside the UK?
- Justdialz.com Landline's great service is only available for calls originating within the UK. So if you live abroad or if you are on holiday outside the UK you will not be able to take advantage of our services.
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- Some of Justdialz.com Landline access numbers don't work for me?
- Some UK operators may not allow calls to just-dial access numbers. You should contact your provider and ask them to make the number available for you to use.
- Calls to 09 numbers could be barred from your phone. Please contact your service provider to have the bar lifted.
- Some Indirect Access providers do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel) you simply omit this code and dial the Justdialz.com Landline access number directly. Omitting the Indirect Access code means the iust-dial call will be charged by your phone line provider (usually BT). If you are using a Onetel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have chosen the Onetel 'Select' option we would advise to contact Onetel to provide you with a code to override this feature.
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- Why did you change the Justdialz.com access number that I normally use?
- Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our Justdialz.com Landline buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further!
- Once the negotiated special deal comes to an end we may also have to change the access number back to its original price.
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- Why don't I get calls to Justdialz.com Landline access numbers included in my 'inclusive' minutes?
- Many providers only include calls to geographic or mobile destinations within any 'inclusive' minutes - numbers generally beginning 01, 02, 03 and 07 - as such numbers like Justdialz.com Landline access numbers are excluded and will be charged like any destinations that are not part of the package that you have arranged with your provider. It is always best to check the rate that your provider charges before you call.
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- The just-dial access number for my destination is 09; are these expensive?
- 09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate number charges start from as little as 5p/min and can be less than your normal international rate - this means we can offer the call to you for less!
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- How much can I save using Justdialz.com Landline?
- To see how much you can save compared to BT check out BT's price lists - you'll be pleased you used Justdialz.com Landline!
- Not with BT? Just check against the rate on your provider's website - you'll be amazed at the savings with Justdialz.com Landline!
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Justdialz.com MOBILE USERS
What is Justdialz.com Mobile? How do I buy a card? How do I use Justdialz.com Mobile? What if I have sent a text requesting a top up, but have not received a confirmation message back? Are there any administration, subscription or other fees? How much does a call to COUNTRY X cost? Can I use Justdialz.com Mobile from payphones? How are my calls billed? Can I use my credit to call from any phone? Are there peak and off-peak rates? How do you keep your rates so low? Can I use the service outside the UK? How do I contact customer services? When I ring someone abroad will they be charged for the call as well? Using your Justdialz.com Mobile
How do I pay, then? When will my phone card expire?
- What is Justdialz.com Mobile?
Justdialz.com Mobile allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request.
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- How do I buy a card?
Simply text VSN to 80041 for a £3 call credit
Simply text VSN to 80550 for a £5 call credit The text message costs £3 or £5 (charged to you by your mobile provider) and for this we send you a calling card directly to your mobile phone. Your normal standard SMS charge will apply for the request SMS
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- How do I use Justdialz.com Mobile?
Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your card from then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected. For queries about the billing procedure please go to the 'How are my calls billed' frequently asked question.
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- What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice. If after a couple of hours and you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is.
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- Are there any administration, subscription or other fees?
Justdialz.com Mobile can be used to call any destination in the world. A connection charge equal to the outbound rate is applied to each call. An 0800 surcharge is two pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty pence per minute in addition to the outbound rate.Access via 0845 / 0207 is charged as your service provider's standard rate. Calls charged per minute and rounded to the nearest penny.
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- How much does a call to COUNTRY X cost?
First, choose your country, the price to call that country is then displayed. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
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- Can I use Justdialz.com from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
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- How are my calls billed?
Your normal standard SMS charge will apply for the request SMS. You will be charged for the premium rate SMS received from 80041 or 80550, £3 or £5 respectively on your mobile phone bill. You will hear the amount of call credit you have remaining when you use the service. When your credit is low, send another SMS for additional call credit
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- Can I use my credit to call from any phone?
Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text.
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- Are there peak and off-peak rates?
No, what ever time you call the rate is always the same.
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- How do you keep your rates so low?
Because we never spend money on things you can do without, you pay for your calls and nothing else. Your service and account is all managed online which means that we can pass on the savings to you.
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- Can I use the service outside the UK?
Unfortunately our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of our services.
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- How do I contact customer services?
In order to keep our prices so low, we have opted not to have an expensive call centre. Any questions you may have contact us, and we will get back to you as soon as possible.
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- When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider.
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- Using your Justdialz.com Mobile
- For access dial: 0800 594 6666 (freephone) 020 7124 6666 (national access).
- Listen to the message.
- If you're dialling from another phone, use your PIN at the prompt.
- At the prompt, dial your international destination number (including the prefix '00'). Don't press SEND - we'll connect you directly.
- That's it - you're connected.
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- How do I pay, then?
The cost of the calls you make is charged to your mobile bill or your Pay As You Go credit.
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- When will my phone card expire?
The card will expire after 90 days of non-usage.
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